| Abstract: |
Cloud accounting has emerged as a strategic tool for small and medium-sized enterprises (SMEs) to enhance financial management and financial performance in the context of digital transformation. Nevertheless, both adoption and post-adoption outcomes remain uneven due to differences in perceived ease of use, perceived usefulness, system quality, and trust in cloud-based technologies, particularly among SMEs in emerging economies. Drawing on the Technology Acceptance Model (TAM) (Davis, 1989), the Information Systems Success Model (ISSM) (DeLone & McLean, 2003), and Expectation Confirmation Theory (ECT) (Bhattacherjee, 2001), and supported by prior empirical evidence in the cloud accounting and SME context (e.g., Musyafi et al.; Xu et al., 2024), this study develops an integrated conceptual framework to explain initial acceptance, post-use evaluation, and continued use of cloud-based accounting systems among SMEs in Indonesia. The proposed framework explains how perceived ease of use shapes perceived usefulness, while system-related attributes, such as accuracy and report quality, operational efficiency, and security and system credibility, drive user satisfaction and intention to continue system use through confirmation of expectations, consistent with established technology acceptance, information systems success, and post-adoption continuance research (Davis, 1989; DeLone & McLean, 2003; Bhattacherjee, 2001). Sustained system use enables SMEs to realize financial advantages in the form of cost efficiency, improved cash flow management, and reduced user errors, which ultimately translate into improved financial performance, as evidenced in prior cloud-based accounting studies in the SME context (Musyafi et al.; Xu et al., 2024). By explicitly linking pre-adoption perceptions with post-adoption experiences and performance outcomes, this study offers a comprehensive and theory-driven explanation of how cloud accounting generates sustainable financial value for SMEs. |